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Jan 27 2012

Worst Customer Service EVER!

Published by CPGgal at 10:03 pm under Things that annoy me

So my Aunt recently turned 70. Wanting to help her celebrate her big day I went online to FTD Florists. I ordered what I thought would be a wonderful bouquet of flowers that cost nearly $100 dollars. I had a 20% offer from my AAA membership, so I only paid about $80 for what I thought looked like a fabulous arrangement. Everything was delivered on schedule, but the next day I got a call from my mom who asked, how much did you pay for your Aunt’s flowers? When I asked why she said because they looked like they were worth about $15. WOW, I was fooled big time. When I called to see if perhaps they shipped the wrong item, I was given a song a dance on how they are allowed to substitute items. Reality was there was no substitution, FTD just provides a crappy arrangement and charge you a lot for it but make you think it is bigger through photography. Well they offered me 20% off my order as an apology. OK, doesn’t help the embarrassment of a chintzy arrangement but it was something. Well two and a half weeks went by and my credit card never received the 20% off. I called again this evening to find out where the credit was and was told oh we will send you confirmation that we credited your account. Can you believe that had I not called back to complain twice they would not have issued the credit, as promised? I will be posting this blog anywhere I can to insure other don’t use FTD floral. I have used ProFlowers before I think that is who I will use going forward. Whatever you do DON’T USE FTD!

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